Reviews AI
Maximizing Customer Engagement: A Guide to Suggestive and Auto-Pilot Modes
Enhancing your online reputation and building trust with customers is now easier than ever with our Reviews AI feature. Whether you want to make your Google and Facebook review management more efficient or automate your review responses, our feature offers two distinct modes: Suggestive and Auto-Pilot. In this guide, we'll walk you through how to make the most of these modes and explain the pricing structure.
Getting Started with Reviews AI
Accessing Reviews AI: To get started, log in to your account and navigate to Reputation tab.
The Reviews AI feature is available on the Reviews Section.
a) Suggestive Mode: Crafting Authentic Responses
Suggestive Mode helps you compose personalised and genuine review responses. It provides suggestions based on the review content, making it easier to engage with your customers authentically. In suggestive Mode users have to select the AI Reply button, and the Reviews AI will generate unique review responses.
Note: You can regenerate the review responses.
b) Auto-Pilot Mode: Streamlining Your Review Management
Auto-Pilot Mode is designed for efficiency. It allows you to automate the review response process, saving you time while maintaining a professional and personalised touch.
With Auto-Pilot Mode, you have the power to:
- Customise automated responses based on star ratings.
- Define the wait time before sending each response.
- Add a personal touch with review response footers, including thank-you notes or your business name.
- Tailor auto responses for specific sources, such as Facebook and Google.
Best Practices for Reviews AI:
Tailoring Responses to Your Brand: Customise suggested responses to align with your brand's tone and personality.
Monitoring and Customising Auto-Pilot Responses:
Regularly review and adjust Auto-Pilot responses to ensure they reflect your brand's values and standards.
Engaging with Customers Beyond Reviews:
While Reviews AI can handle responses efficiently, don't forget the importance of deeper customer engagement beyond review replies.
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