What is this feature?

The Conversation AI is an advanced feature that leverages AI technologies to enhance customer interactions and automate the appointment booking process. It consists of two primary modes:

Suggestive Mode:

In this mode, AI generates real-time predictive text suggestions to assist users in responding to customer messages. The suggestions appear as options, allowing users to either send the AI-suggested message as is, customize it before sending it, or dismiss the suggestion.

Auto-Pilot Mode:

This mode fully automates responses to inbound messages using AI to guide customers toward booking appointments. If an inbound message is received, the system waits 2 minutes before calling the GPT API to account for multiple potential messages.

The system design follows certain conditions for start, sleep, and end states, including manual user intervention, out-of-context responses, and appointment link delivery. It uses the last 10 conversations or up to an 800-word limit for prompt engineering, ensuring context-sensitive responses.

This feature can be integrated into a variety of live channels, including SMS, Google My Business (GMB), Facebook (FB), and Instagram (IG).

Usage Cases:

Suggestive Mode:

Coaches:

Conversation AI in suggestive mode efficiently handles inquiries and bookings for your coaching offering various courses or membership plans. Potential clients asking about Zoom schedules or membership details receive instant responses from the AI and suggestions for further actions. The suggestive mode allows staff to quickly respond to queries and provide personalized assistance.

Agencies:

Conversation AI in suggestive mode efficiently handles inquiries and bookings for your different services offering various packages or payment plans. Potential clients asking about inclusions or timeline details receive instant responses from the AI and suggestions for further actions. The suggestive mode allows staff to quickly respond to queries and provide personalized assistance.

Healthcare Clinic:

A local healthcare clinic can utilize Conversation AI in suggestive mode to streamline appointment bookings. When patients inquire about service details or available appointment slots, the AI responds promptly with relevant information and suggests appropriate responses. This improves response time and enhances the patient experience.

Fitness Center/Coaches:

Conversation AI in suggestive mode efficiently handles inquiries and bookings for a fitness center/coach offering various classes and membership plans. Potential clients asking about class schedules or membership details receive instant responses from the AI and suggestions for further actions. The suggestive mode allows staff to quickly respond to queries and provide personalized assistance.

Restaurants/Nutrition Coaches:

Restaurants/Nutrition Coaches benefit from Conversation AI in suggestive mode to manage table reservation requests/ online consultations. When customers inquire about availability, the AI responds with available time slots and provides suggestions for booking. Additionally, the suggestive mode assists staff in promptly responding to unique requests, such as dietary restrictions or special arrangements.

Auto-Pilot Mode (Private Beta):

Coaches:

With Conversation AI in auto-pilot mode, coaches can automate responses to inbound messages, guiding potential customers toward booking appointments. The AI provides available timings, guides prospects in selecting a slot, and sends them a booking link. This mode reduces manual intervention and ensures a seamless appointment booking process.

Agencies:

With Conversation AI in auto-pilot mode, an agency can automate responses to inbound messages, guiding clients toward booking appointments. The AI provides available timings, guides prospects in selecting a slot, and sends them a booking link. This mode reduces manual intervention and ensures a seamless appointment booking process.

Healthcare Clinic:

With Conversation AI in auto-pilot mode, a local healthcare clinic can automate responses to inbound messages, guiding patients toward booking appointments. The AI provides available timings, guides patients in selecting a slot, and sends them a booking link. This mode reduces manual intervention and ensures a seamless appointment booking process.

Fitness Center/Coaches:

In auto-pilot mode (private beta), Conversation AI automates responses for a fitness center. When potential clients message about class schedules or membership plans, the AI guides them toward booking a trial class or membership. This mode lets staff focus on other tasks while maintaining an efficient customer booking process.

Restaurants/Nutrition Coaches:

In auto-pilot mode (private beta), Conversation AI handles restaurant table reservation requests/ online consultations. When customers inquire about availability, the AI provides time slots and directs them to a booking link. The auto-pilot mode ensures a prompt and streamlined reservation process.

Real Estate Agency:

Conversation AI in auto-pilot mode (private beta) assists real estate agencies in managing property viewing appointments. When potential buyers inquire about properties, the AI autonomously provides relevant property details and available viewing slots, and guides buyers toward scheduling a viewing. This mode simplifies the appointment booking process for agents and potential buyers.