Question 1: I've branded my client portal, but the changes aren't showing up. What could be the issue?

It might be due to cache issues. Try clearing your browser's cache or try to view the portal in an incognito window. If the issue persists, please get in touch with our support team.

Question 2: My affiliates are having trouble accessing their stats on the client portal. What should I do?

Ensure that the affiliates have the correct login details. Also, check if you've given them the right permissions to access their stats. If the problem continues, contact our support team for further assistance.

Question 3: I've set up the DNS records for my client portal correctly, but it's not accessible. Why?

DNS changes can take up to 48 hours to propagate across the internet. It may not be reflected immediately if you've just recently made changes. If it takes longer than 48 hours, please get in touch with your domain registrar for support.

Question 4: I want to customize the favicon for my client portal, but it's not uploading. What's the ideal format and size for the favicon?

The recommended aspect ratio for the favicon is 1:1. The favicon should be in SVG, PNG, or JPG format and not exceed 16x16 pixels. If your favicon meets these specifications and you're still facing issues, please get in touch with our support team.